UAA Communications Director (2021-present). Master of Library and Information Science & M.A. in History from UW-Milwaukee. B.A. in History & Middle/Secondary Education from Marquette University. Sue has lead projects in libraries, archives, academic associations, and academic medical centers that prioritize the user experience, support accessibility, and are mindful of staff workflows. Her career has focused on the selection and management of online systems and tools, workflow design, and change management.